Sample complaint letter for bad service

As its name suggests, the complaint letter is intended to complain about a problem that has occurred to a certain recipient who has the power and duty to resolve it. For example, if you hired a service and takes longer than usual to arrive. If contact by phone does not give any results, another alternative is to use the complaint letter, where you will put the background information, so that an analysis of the case and also the problem that occurred can be done.

Poor customer service has been a growing problem. To address this difficulty, you can use one of the poor service complaint letter examples to write a complaint to the company guilty of providing poor customer service.

Complaint letter for poor customer service: telephone, electrical, water, and telephony

Date

Your name
Address
Phone number

Official company
Name of the
company Company address

Dear (title) ____:

I would like to file a complaint about the poor telephone service I received from the advisor (name of person) on ________ day.

I'm complaining because (describe the way you felt underserved). To solve this problem, I would like (what you want the company to do).

I asked the consultant about my product and she told me that nothing could be done about it, but she told me that in a rude way. I think this answer is unfair because (the reason you feel the company has an obligation to you). I would like a written statement explaining your company's position and what you will do about my complaint.

I hope to hear from you as soon as possible to resolve this issue. If I do not hear from you within ____ days, I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am attaching copies of my receipt. I can be contacted at the above address and telephone number.

Sincerely,

(your signature)
(Enter your name)
(Name and address of sender)[/your_note]

(Name and address of recipient)
(Place and date)
(Subject)

Dear Sirs)
Last (date), I went to your establishment whose address is indicated above, with the intention of repairing (product name), purchased at this same establishment on the day >(date you purchased the product). At the store I said that I needed the product repaired as soon as possible, and then they informed me that the repair would not take more than a week.

It has been a month since this initial contact and the device is still not repaired. After a few phone calls, I was told that there was a missing part that would have to be ordered by the brand representative, and that it would still take a few more days. It makes no sense to give me a date that could not be met, and your brand is an official repairer that does not have the necessary parts to repair the equipment they sell.

That said, I give you a period of 7 days for the product to be repaired and returned. I also request the replacement product that I can use until the old one is repaired, reserving the right to inform the brand representative about the situation.

Kind regards,
(The client)

[your_note note_color="#fbecf5"](Recipient's name)

Subject: (usually in bold, summarizes the intent of the letter)

Dear: (Recipient's name)

I am writing to make a complaint about the service I received at your hotel on the day(Include an account of the events that occurred and why you are making a complaint).
Also, I have included some documents that will support the claim I am making.
In conclusion, I wish this matter to be resolved as everything that occurred has caused a lot of stress and inconvenience on my part.

I hope to hear from you on this matter soon.

Sincerely,

(Sender name)
(Sender Title)[/your_note]

Date:

Darling _______________,

On ______, I called your customer service hotline because the washing machine I purchased from your store was making a loud noise during the rinse cycle and was not cleaning clothes properly.

When I called the service line, I was immediately met with rudeness and aggression. The woman who took the call ___________ was hostile and unreceptive to my plight. She told me that she was clearly using the washer too full and that it was causing the bumps and cleaning inconsistently.

I patiently explained that I had not overfilled the machine and that the problem was persistent. She fired me and told me that she was just arguing to get a replacement.

I was humiliated and incredibly angry at this behavior. Someone with such poor people skills and a lack of common courtesy should not work in customer service. I would like this issue to be addressed immediately. I would also like a written apology and the opportunity to speak to someone else about the defective product.

Thank you for your consideration.

Sincerely,

Your name
Address
Phone number

Official company
Name of the
company Company address

Dear Mr. ___________ I have been a customer of her cable company for the last __ years, so far the services have been impeccable, but recently I found really poor customer service </ strong>.

On the cable bill I received on _________, I noticed that I was charged for a channel (channel name) that I had never ordered. By contacting their customer support representative, I was assured that the channel will be deleted immediately, but I will have to pay for it, and the amount will be deducted from my next bill. But the next month, the same problem occurred.

I received a phone call asking for an appointment, for the cable repairman to come and remove the channel manually. Say the date of ______________. Even after pushing aside my busy schedule, the technician couldn't make it on that date and called late at night to inform me that he wasn't coming. The worst thing of all was that he didn't apologize for it.

The channel continues in my cable package and I am billed each month. I am very disappointed with the poor service and am contemplating a change in my cable service provider. I had received great service before, but this incident really left a bad impression on me. I hope you will investigate the matter immediately and refund the excessive money I have been paying for a channel I did not order.

Thank you for your cooperation, and I hope that such incidents will not be repeated.

Sincere greetings,
Your name[/your_note]

We have given you some examples of complaint letter for poor service, which give you a general idea of what a complaint letter for poor customer service is supposed to look like.